Complaints

Complaints & Customer Support

At AH Garments, customer satisfaction is our top priority. If you’re not happy with a product or experience, we want to hear from you so we can make it right.

How to File a Complaint

You can reach us through any of the following channels:

Phone/WhatsApp: 
Address: SC 24 Bagh-e-Ibrahim Malir City Karachi

What to Include in Your Complaint

To help us resolve your issue quickly, please include the following:

• Your full name

• Order number (if applicable)

• Description of the issue

• Photos (for product defects or wrong items)

• Preferred resolution (e.g., refund, replacement, exchange)

What Happens Next?

1. Acknowledgment: We'll confirm we've received your complaint within 24 hours.

2. Investigation: We’ll look into the issue and may contact you for more details.

3. Resolution: We aim to resolve all complaints within 2–5 business days.

Still Not Happy?

If you’re not satisfied with the outcome, you may escalate your complaint by contacting our management directly at:
📧 [management email]

We appreciate your feedback—it helps us grow and serve you better!